Located in Williamtown, Australia we are looking for a professional and enthusiastic Technical Support Specialist to assist with customer support across Australian, New Zealand and the growing Asia Pacific markets.

Key Skills and Experience Required:
  • Able to effectively present information and respond to questions from customers.[/*:rddm7ag4]
  • Able to promptly answer support related email, phone calls and other electronic communications.[/*:rddm7ag4]
  • Excellent communication (oral and written), interpersonal, organisational, and presentation skills.[/*:rddm7ag4]
  • Experience or knowledge of Bohemia Interactive products such as VBS or ArmA.[/*:rddm7ag4]
  • Able to read and analyse technical procedures.[/*:rddm7ag4]
  • Able to write reports, business correspondence, and procedure manuals.[/*:rddm7ag4]
  • Able to work independently and efficiently to meet deadlines.[/*:rddm7ag4]
  • Experience with troubleshooting PC hardware and software issues.[/*:rddm7ag4]
  • Self-motivated, detail-oriented and organised.[/*:rddm7ag4]

Recommended skills and experience:
  • One year IT-related degree/diploma from university or TAFE. Preferably, software engineering, computer science or a bachelor of information technology.[/*:rddm7ag4]
  • Minimum of three to six months related experience or training in an IT, technical support or software development role.[/*:rddm7ag4]
  • Advanced knowledge of the ArmA/VBS products, including scripting, terrain creation and model creation.[/*:rddm7ag4]
  • Understanding of, and experience in one or more programming languages.[/*:rddm7ag4]

The job tasks include:
  • Provide professional services support and technical issue resolution to customers via on-site, email, phone and other electronic medium.[/*:rddm7ag4]
  • Prepare, setup and develop demos for customers, internally and for special events.[/*:rddm7ag4]
  • Identify and correct or advise, on issues with software and hardware configurations.[/*:rddm7ag4]
  • Administer and moderate company support forums.[/*:rddm7ag4]
  • Prepare, test and coordinate delivery of new software builds to customers.[/*:rddm7ag4]
  • Install, configure, and troubleshoot company software.[/*:rddm7ag4]
  • Make adjustments and upkeep for ticketing system software and other software managed by support department.[/*:rddm7ag4]
  • Provide assistance and training to other members of support department.[/*:rddm7ag4]
  • Provide technical assistance to internal customers.[/*:rddm7ag4]
  • Create and review technical documentation for external and internal customers.[/*:rddm7ag4]

If you offer:
  • An interest in computer gaming and willingness to learn new skills.[/*:rddm7ag4]
  • Attention to detail and accuracy.[/*:rddm7ag4]
  • Time management and organisational skills.[/*:rddm7ag4]
  • Willingness to obtain Australian Defence Force security clearance.[/*:rddm7ag4]
  • Willingness to travel both domestically and internationally.[/*:rddm7ag4]

We offer:
  • An opportunity to be part of a fast growing and exciting company that is at the cutting edge of gaming and simulation technology.[/*:rddm7ag4]
  • A friendly, positive and fun working environment.[/*:rddm7ag4]
  • A chance to be a part of an international team.[/*:rddm7ag4]

Please forward your resume to [email protected], marked for the attention of Troy Mackaway.