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Located in Williamtown, Australia we are looking for a professional and enthusiastic Technical Support Specialist to assist with customer support across Australian, New Zealand and the growing Asia Pacific markets.
Key Skills and Experience Required:
- Able to effectively present information and respond to questions from customers.[/*:rddm7ag4]
- Able to promptly answer support related email, phone calls and other electronic communications.[/*:rddm7ag4]
- Excellent communication (oral and written), interpersonal, organisational, and presentation skills.[/*:rddm7ag4]
- Experience or knowledge of Bohemia Interactive products such as VBS or ArmA.[/*:rddm7ag4]
- Able to read and analyse technical procedures.[/*:rddm7ag4]
- Able to write reports, business correspondence, and procedure manuals.[/*:rddm7ag4]
- Able to work independently and efficiently to meet deadlines.[/*:rddm7ag4]
- Experience with troubleshooting PC hardware and software issues.[/*:rddm7ag4]
- Self-motivated, detail-oriented and organised.[/*:rddm7ag4]
Recommended skills and experience:
- One year IT-related degree/diploma from university or TAFE. Preferably, software engineering, computer science or a bachelor of information technology.[/*:rddm7ag4]
- Minimum of three to six months related experience or training in an IT, technical support or software development role.[/*:rddm7ag4]
- Advanced knowledge of the ArmA/VBS products, including scripting, terrain creation and model creation.[/*:rddm7ag4]
- Understanding of, and experience in one or more programming languages.[/*:rddm7ag4]
The job tasks include:
- Provide professional services support and technical issue resolution to customers via on-site, email, phone and other electronic medium.[/*:rddm7ag4]
- Prepare, setup and develop demos for customers, internally and for special events.[/*:rddm7ag4]
- Identify and correct or advise, on issues with software and hardware configurations.[/*:rddm7ag4]
- Administer and moderate company support forums.[/*:rddm7ag4]
- Prepare, test and coordinate delivery of new software builds to customers.[/*:rddm7ag4]
- Install, configure, and troubleshoot company software.[/*:rddm7ag4]
- Make adjustments and upkeep for ticketing system software and other software managed by support department.[/*:rddm7ag4]
- Provide assistance and training to other members of support department.[/*:rddm7ag4]
- Provide technical assistance to internal customers.[/*:rddm7ag4]
- Create and review technical documentation for external and internal customers.[/*:rddm7ag4]
If you offer:
- An interest in computer gaming and willingness to learn new skills.[/*:rddm7ag4]
- Attention to detail and accuracy.[/*:rddm7ag4]
- Time management and organisational skills.[/*:rddm7ag4]
- Willingness to obtain Australian Defence Force security clearance.[/*:rddm7ag4]
- Willingness to travel both domestically and internationally.[/*:rddm7ag4]
We offer:
- An opportunity to be part of a fast growing and exciting company that is at the cutting edge of gaming and simulation technology.[/*:rddm7ag4]
- A friendly, positive and fun working environment.[/*:rddm7ag4]
- A chance to be a part of an international team.[/*:rddm7ag4]
Please forward your resume to [email protected], marked for the attention of Troy Mackaway.
