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BISimulations Orlando is Hiring!

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  • BISimulations Orlando is Hiring!

    Technical Support Engineer



    Apply Today!

    Position Description:
    Provides technical assistance to internal and external customers by performing the following duties. Other duties may be assigned as required.

    Key Areas of Responsibility:
    • Onsite and remote support and troubleshooting for tier level 2 and level 3 customer support technical issues
    • Install, configure, and troubleshoot company software.
    • Provide professional services support when required
    • Identify and correct or advise, on issues with software and hardware configurations.
    • Test new software prior to release to customers
    • Provide assistance and training to other members of support department, as requested
    • Provide technical assistance to internal customers, as requested
    • Create and review technical documentation for eventual distribution to customers
    • Work on special projects as requested
    Objectives:
    • Maintain high levels of customer satisfaction
    • Provide responses to all customer enquiries within the given SLA timescale
    • Provide a positive experience for any customer interaction with the company.
    • Follow defined customer support procedures and policies.
    • Assist customers with various projects
    Skills:
    • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
    • Able to work independently and efficiently to meet deadlines.
    • Able to promptly answer support related email, phone calls and other electronic communications.
    • Self-motivated, detail-oriented and organized.
    • Experience with hardware and software issues.
    Education & Experience:

    Required:
    • Bachelor’s Degree in Computer Science or equivalent
    • Advanced experience in ArmA or VBS content development
    • Experience with Customer Service
    Recommended:
    • GIS-based terrain creation.
    • 3D model creation.
    • C++ programming experience.
    • Experience in defense simulation industry or game development.
    Additional Attributes:

    Computer Skills:
    • Operating System administration and troubleshooting.
    • Networking fundamentals and troubleshooting.
    • Hardware installation and troubleshooting.
    • Software installation and troubleshooting.
    • Typing proficiency: 40-60 wpm.
    • Proficient in internet related applications such as E-Mail clients, FTP clients and Web
    Language Skills:
    • Proficient in English both spoken and written.
    • Ability to read and analyze technical procedures.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from customers.
    Reasoning Ability:
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Last edited by Laura_BISIM; 11-02-2015, 12:57 PM.

  • #2
    Please PM me if you chose to apply!

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