BISimulations Orlando is Hiring!

[Laura_BISIM]

Technical Support Engineer



Apply Today!

Position Description:
Provides technical assistance to internal and external customers by performing the following duties. Other duties may be assigned as required.

Key Areas of Responsibility:

• Onsite and remote support and troubleshooting for tier level 2 and level 3 customer support technical issues
• Install, configure, and troubleshoot company software.
• Provide professional services support when required
• Identify and correct or advise, on issues with software and hardware configurations.
• Test new software prior to release to customers
• Provide assistance and training to other members of support department, as requested
• Provide technical assistance to internal customers, as requested
• Create and review technical documentation for eventual distribution to customers
• Work on special projects as requested

Objectives:

• Maintain high levels of customer satisfaction
• Provide responses to all customer enquiries within the given SLA timescale
• Provide a positive experience for any customer interaction with the company.
• Follow defined customer support procedures and policies.
• Assist customers with various projects

Skills:

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.

Education & Experience:

Required:

• Bachelor’s Degree in Computer Science or equivalent
• Advanced experience in ArmA or VBS content development
• Experience with Customer Service

Recommended:

• GIS-based terrain creation.
• 3D model creation.
• C++ programming experience.
• Experience in defense simulation industry or game development.

Additional Attributes:

Computer Skills:

• Operating System administration and troubleshooting.
• Networking fundamentals and troubleshooting.
• Hardware installation and troubleshooting.
• Software installation and troubleshooting.
• Typing proficiency: 40-60 wpm.
• Proficient in internet related applications such as E-Mail clients, FTP clients and Web

Language Skills:

• Proficient in English both spoken and written.
• Ability to read and analyze technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from customers.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

[Laura_BISIM]

Please PM me if you chose to apply!