Technical Support Engineer
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Position Description:
Provides technical assistance to internal and external customers by performing the following duties. Other duties may be assigned as required.
Key Areas of Responsibility:
Required:
Computer Skills:
Apply Today!
Position Description:
Provides technical assistance to internal and external customers by performing the following duties. Other duties may be assigned as required.
Key Areas of Responsibility:
- Onsite and remote support and troubleshooting for tier level 2 and level 3 customer support technical issues
- Install, configure, and troubleshoot company software.
- Provide professional services support when required
- Identify and correct or advise, on issues with software and hardware configurations.
- Test new software prior to release to customers
- Provide assistance and training to other members of support department, as requested
- Provide technical assistance to internal customers, as requested
- Create and review technical documentation for eventual distribution to customers
- Work on special projects as requested
- Maintain high levels of customer satisfaction
- Provide responses to all customer enquiries within the given SLA timescale
- Provide a positive experience for any customer interaction with the company.
- Follow defined customer support procedures and policies.
- Assist customers with various projects
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self-motivated, detail-oriented and organized.
- Experience with hardware and software issues.
Required:
- Bachelors Degree in Computer Science or equivalent
- Advanced experience in ArmA or VBS content development
- Experience with Customer Service
- GIS-based terrain creation.
- 3D model creation.
- C++ programming experience.
- Experience in defense simulation industry or game development.
Computer Skills:
- Operating System administration and troubleshooting.
- Networking fundamentals and troubleshooting.
- Hardware installation and troubleshooting.
- Software installation and troubleshooting.
- Typing proficiency: 40-60 wpm.
- Proficient in internet related applications such as E-Mail clients, FTP clients and Web
- Proficient in English both spoken and written.
- Ability to read and analyze technical procedures.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from customers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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